1. What are the prices of the tickets? What do I get for my money?

All our programs have their own page on our website, where you can find detailed information about each program’s price and what you exactly get for it. In case you will still have questions unanswered, please do not hesitate to contact us.

• DINNER CRUISE WITH FOLKLORE / OPERETTA SHOW
• PIANO BATTLE SHOW WITH BUDAPEST CRUISE
• VALENTINE’S DAY DINNER CRUISE
• BUDAPEST PIZZA CRUISE WITH UNLIMITED BEER
• BUDAPEST SIGHTSEEING CRUISE
• SUNSET COCKTAIL CRUISE
• UNLIMITED BOOZE CRUISE
• NEW YEAR'S EVE RIVER CRUISE WITH DINNER

2. How do I know if my order is confirmed?

You will receive an email informing you the order has been confirmed. Orders are generally confirmed within a few minutes.

3. Why did I not receive an email after creating a booking?

We will send you an email within 10 minutes to verify that your booking was purchased. If you have not received this email check your Spam or Junk Mail folders as our email could have been filtered there. In case you still did not get this email, please contact us at [email protected] 

4. When do I have to buy the ticket? Can I buy tickets on that day or do I need to book tickets in advance?

You do not have to buy tickets in advance, but we would suggest that you do it prior to travel, because of our limited places.

5. Where can I buy tickets?

a)  Online

1. Our websites: You can purchase all our ticket types online. Buy tickets securely, at your convenience, day or night, 365 days a year on our website, on the page of the preferable program.
2. Our distributors' platform: There are some online platforms selling our programs you can purchase a ticket from.

b) Hotels: Ask about our programs at the reception.

c) On our river cruises: You can purchase your ticket even on the starting point at dock 11. or buy from our official salesmen.

6. Can I pay by card or only in cash?

a. Card: You can pay by card basically everywhere where we are selling tickets. On our website, we offer credit card payment via SimplePay Payment Gateway and Paypal. Moreover, our website accepts Amex card.

b. Cash: You can pay by cash at the TicketLand, at the Hotels, and at the Dock.

7. Do you accept Budapest pass, OTP szépkártya?

No, we do not accept the Budapest card or OTP szépkártya.

8. Can I pay with other currencies than Forint?

Beside the Forint, you can pay with Euro (€) as well at departure place. However, our website only applies Forint and Euro.

9. Should I print the ticket?

• Do I have to print the tickets?

       Since for us to let you in, the most important is the reservation number, you do not have to print your ticket in case you can show it on your phone.

• Do I have to print e-tickets in color?

        No, you can print your tickets in color or black and white as well.

10. Why should I book windows seat?

Our folklore show is placed in a bigger room of the ship where we have tables even in the middle of the room and the view from there is not so enjoyable as right next to the window, where you can enjoy the mesmerizing view.

11. What discounts do you offer?

Group discount: Over 10 people we can offer you a group price. For details, please contact our reservation team.

12. Are you able to accept large groups?

Since our programs take place in different cruises and different rooms, each of them has limited places:
a. For the piano show right now we can accept reservation for groups of 54.
b. For Folklore show, we have the capacity of 110 people.
c. Our ship for the sightseeing program and the booze cruise has 100 places, but in case you are interested in joining our booze cruise with more, than 20 people, please contact us.

If you are interested in one of our programs as a private and you are not sure our seats can be enough for your group, do not hesitate to contact us, [email protected]

13. Can I buy ticket as a gift?

We have the option to create a gift voucher in case you would like to surprise your beloved one with a river cruise program.
a. Please, take under consideration, we can post the voucher only within Hungary

b. You have to ask for the voucher 72 hours before the program starts

c. Please write the address we have to send the voucher under „Order Note” while booking.

d. You can buy vouchers threw online,visit our gift shop: https://silver-line.hu/gift-shop

14. What could I do if I want to make changes regarding my booking?

• Changing the time and the date of booking
  We ask you to contact the reservations team to discuss which day you would like to change to.
• Changing the quantity of the booking
  We ask you to contact the reservations team to discuss how many people you would like to come with.
• Transferring ticket to other people
  Since all booking has a reservation number, the only thing you have to do is to bring the printed booking or show on your mobile. If the name on the ticket is different than yours, it is still valid for use.
• Being late
  If you are late for your pre-booked program, we can guarantee the rebooking, subject to availability, for an additional surcharge of 50% of the original price, payed on the spot.